How do I Apply a Coupon/Voucher/Donation?
There are basically two types of coupon/vouchers. One will require you to select the appropriate product to add to your shopping cart. These are the coupon/vouchers regarding a specific item: For example the free lasagne in the VIP Club. The other coupon/vouchers are for a specified discount which has been automatically set up within the website: For example the $10 off your first order voucher.
To apply the coupon/voucher regarding a specific product please select the appropriate product so that it appears in your shopping trolley. Notice that the product adds to your cart total however this will disappear when the coupon/voucher is applied. Once you have selected the appropriate product and completed the rest of your shopping you will need to “checkout”. In the “Checkout” section once you have entered your personal/delivery details the next section asks if you would like to apply a coupon/donation. Please enter your coupon/voucher code and click “apply coupon”. A message will appear reading “This coupon has been applied to your order”. Once you click “review order” you will notice that in the “payment method” section of the screen (and on your invoice) the amount being deducted for your coupon/voucher.
To apply already specified coupon/voucher/donation simply enter the code when you are checking out and the deduction will automatically apply. Again the discount will appear in the “payment method” section of your invoice.
If you would like to make any further enquiries regarding the use of coupons/vouchers/donations please email firstname.lastname@example.org
How much does delivery cost?
The delivery charge depends on where you are and the size of your order (a maximum of $5.99). The delivery charge will be automatically added to your shopping cart before you submit your order.
Can I have a different delivery address to my usual address?
You can specify a delivery address that is different from your home address. This is handy if you are purchasing for someone else, or want the food to go directly to your office.
To change your delivery details
Please note: If your address for delivery changes (to another suburb), this may affect your delivery day.
Can I name my own delivery day?
In a large majority of our postcodes we offer next day delivery from Monday to Saturday inclusive. Please note for some outlying postcodes(from our base at Sandgate Markets) we can only offer limited delivery day options. To check delivery days for your suburb please check our postcode finder on our home page.
Where do you deliver to?
We deliver to homes, offices and restaurants in and around the Newcastle area. Click here to see a list of the areas we deliver to or enter your postcode in the Check Postcode Box to see if we deliver to your area. This check box is located at the bottom left of home page.
What if I'm not home when the delivery arrives?
Deliveries will be made from mid morning to late afternoon. There is no need for someone to be at home for delivery. We endeavour to deliver at times suitable to your requests but due to the vast size of our delivery area this is not always possible!
You can leave a short Delivery Instruction on your order, telling the delivery person the approximate time you would like your order to be delivered and where to leave your goods if you are not at home. It only needs to be short and to the point, for example:
"Go through side gate and leave in shady spot by back door."
Your goods are delivered in re-usable polystyrene boxes, and because the food is so fresh, it will last several hours un-refrigerated. We recommend making a clear path to a cool shady place in your front or back yard, and leave your empty delivery box where the delivery person can see it and take it with them to be cleaned and reused.
What happens on Public Holidays?
We will inform you when any delivery day change is necessary, by either phone or email. You will be notified of the new day and when the usual delivery day will resume.
What do I do with the empty delivery boxes?
Please leave the empty delivery box where you want the new delivery to be placed. That way it can be collected and reused.
Payment and Ordering
How do I order online?
Login to freshasfresh.com and add items to your shopping cart. Browsing the site you can see information about whether the food is in season, the quality, price and whether it is GST inclusive or not. Be aware that some prices are for each item individually, and some prices are by the kilo. As you enter the amount you want of each item, the total is automatically calculated in your cart.
Once you have placed everything you'd like in your cart, click Checkout to finalise and pay for your order
freshasfresh.com will send you a confirmation email with your order and delivery date. There is no need to reply to the email.
Do you have organic products?
Yes, we do! Organic products are grown without additional chemicals to help them get bigger and keep bugs away. This means a more natural, healthier product for you. However, depending on the circumstances of the farmers and markets, organic products are not always available.
What if I make a mistake in my order form?
You will have the chance to review your order before you make your payment. You can then go back and make the changes, then resubmit your order. If you have still made a mistake after payment, email email@example.com and he'll be able to help you out.
How much GST will I have to pay?
Fruits, vegetables, eggs, bread and honey do not incur GST. Some other products we sell do attract GST and where applicable, the prices displayed are GST inclusive. The GST component is also automatically calculated at the bottom of the order form.
Why does PayPal give a Timeout error?
PayPal for security reasons sets what is called a "session cookie" which tells PayPal how long you have been on that page for. If you have been on that page for longer than 5 minutes it will error as you have taken longer than is reasonable to complete payment. This is for security reasons.
If you complete your payment in less than 5 minutes and it still errors then this is because you are blocking session cookies on your computer. This may be done by one of 3 ways:
- Browser security settings
- Security software such as Norton Security
- Firewall either corporate or local
Nothing can really be done about corporate firewalls unfortunately. However explore security settings if you have some security software on your system look for session cookie settings.
In Internet Explorer you can check your settings via Tools, Internet Options, and the Privacy Tab, in Firefox you can check your settings via Tools, Options, and the Cookies Tab.
Satisfaction and Guarantee
Is there a quality guarantee?
Yes, we do provide a quality guarantee, as we pride ourselves in our quality and service.
What do I do with any product I am not satisfied with?
freshasfresh.com guarantees to deliver premium quality, market fresh produce direct to your door. We will gladly replace any item you are not satisfied with. You can email firstname.lastname@example.org or call Shaun on 0412 862 300 for enquiries.
How do I know if your pricing is competitive?
Our pricing varies from week to week inline with market conditions. We aim to always be competitive with major retailers, and to supply products as fresh as fresh can possibly be!
Will I always receive every product I request?
It is possible that at times a specific item is not available due to seasonal fluctuations, weather conditions, transport problems or even that the item did not meet our quality standards on the day. In this very rare instance, you will be notified of unavailable products on your order receipt.
What if I am unsatisfied with the whole order or delivery service?
Your satisfaction is just as important as picking the freshest food for you. If you are unsatisfied with any part of our process, product or service, we want to hear from you! Please email email@example.com or call on 0412862300.
Do you have a question that wasn't answered on this page? Let us know and we will help you out.
Mobile: Call Shaun 0412 862 300